Frequently asked questions

trueitalianexperience.it
WEBSITE VIDEO EXPERIENCES

True Italian Experience is a company that deals with tourism through an innovative digital platform that aims to bring Italian and foreign tourists to discover the beauty of our country. Detailed information about our company can be found by clicking on "About us" in the menu located on each page (at the bottom next to Privacy).

To better present the wealth of experiences that can be had in our country, we thought of answering the question of a potential foreign visitor: what could I do if I were in Italy right now? For this you will find 1,440 videos, one for every minute of the day. Experience Italy minute by minute.

No. You can watch the videos until the end (they are all one minute long) or you can proceed by clicking on the two side arrows: previous video with the left arrow and next video with the right arrow, or you can select the videos closest to your travel needs, using the video search engines (by passion, category or Italian regions) that can always be reached with the button "Let yourself be inspired".

Videos are the best way to appreciate our territory, our culture and the beauty of Italy. Through the "info" button you will get more textual information and with the "Travel Ideas" and "Discover more" buttons you will have proposals and tourist packages designed by our experts.

It's the most effective way to see the video content of our site, which has been specially designed to be navigated from a mobile device: the buttons are at your fingertips and you can have everything you're looking for in just a few clicks! But you can also navigate comfortably from your PC.

If you like one of our videos and want to show it to your friends, just go to the side "<-info" button found in each video and then use the share button located at the bottom of the page next to our social media channels. You can share both via Facebook and WhatsApp.

Using the "Get Inspired" button you can search for videos and experiences that correspond to 10 travel passions (Sea, Mountain, Adrenaline, Romantic, Fun, Relax, LifeStyle, City/Villages, Family, Friends), 8 interest categories (Art & Culture, Food & Wine, Landscape, Events, Fashion & Design, Sports, Wellness, Traditions) and Italian Regions. Select your favorite passions and categories and you will see a list of videos that match those characteristics. You can refine your search by changing the parameters of the selection. Be inspired by our videos.

In each video you will find the button "Travel Ideas" with a proposal designed by our experts. You can study it in depth, evaluate it and get a quotation, or you can freely build your vacation on our e-Commerce portal https://go.trueitalianexperience.it/ dedicated to tourism in Italy. 

“Travel Ideas" offers predefined tour packages, created and suggested by our experts. These packages can, however, be changed by you in all their components, directly by clicking on the button "customize and purchase". "Discover more" adds information to the single experiences presented in the videos or suggests other experiences to do in the same area or in theme with your choices.

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The “Travel Ideas” have been created by our experts, but only by entering the specific information (place of departure, dates, number of participants) our platform is able to check availability and offer you the best economic rate. True Italian Experience uses a dynamic platform that continuously updates thousands of proposals for travel experiences and services.

You can customize the “Travel Ideas” proposed by our experts or you can use the search areas specifically designed for various tourist needs. Transport (plane, train, bus) + accommodation (hotel, apartments), transport only, accommodation only, experiences, transfers, rental cars. There is also the possibility of composing a route in stages with the Fly & Drive area. In case of doubts or questions, our telephone customer service and online chat are available.

On the home page you will find grouped our experiences by clicking on the icons of the respective categories: Art and Culture, Food & Wine, Sea, Mountain, Adrenaline, Romance, Fun, Relaxation, Life Style, City/Villages, Family, Friends (the same ones found in the video platform). A small selection is directly visible but by clicking on the button "other proposals" you can see the full list of experiences belonging to that topic. You can sort the selection by price, number of nights planned or by following our recommendations.

Yes. In order to get a quote and confirm a proposal by purchasing it, we need all the necessary data. In addition, you can save a travel idea in your workspace, download it and/or share it with your friends. Details on how to use these travel ideas can be found in the appropriate privacy areas.

To receive our monthly communications that offer insights and information about our new experiences, travel ideas, top destinations of the season, special promotions of the period. You can always unsubscribe if you wish.

If you don't see the price of the flight it's because you are inside a "Travel Idea" designed as a package with a flat price for all services. This is the most convenient way we offer you to buy. However, you can buy the individual components (flight, hotel, experiences, transfer, rental car, etc.) separately using the appropriate menus on our home page of the e-Commerce portal. In that case you will also see the price of the flight. In case of doubts or questions, our customer service telephone and online chat are available.

The "Travel Ideas" are designed to offer you the best proposal, but there are also alternatives to choose from at your convenience. Using a different method of transport could lead to a lower overall cost of the package. The same thing can happen with hotels. The plus or minus values (compared to the total price quoted) are relative to the possible options that are available to you. In case of doubts or questions our customer service phone and online chat are at your disposal.

On our home page we have an area (called Accommodation) where you can find hotels and apartments, with and without free cancellation. You can choose the best solution in terms of category and services offered.

This is a seasonal showcase in which we highlight only a small selection of the thousands of proposals available on the platform.

Certainly. Our Travel Ideas can be printed by downloading a pdf file or shared via Twitter, Facebook, WhatsApp and Telegram.

Of course, you can. After you have made all the choices, if you do not wish to confirm and pay for the trip, you can save it in your profile on the platform. Before confirmation you will be asked again to update it to check that no rates or availability have changed.

Our portal is exclusively dedicated to Italy: we are called True Italian Experience because we specialize in our country and we try to make it discoverable all over the world.

As far as transportation is concerned, we offer ITA Airways flights, trains (high-speed and regional) and long-distance suburban buses. Car rental can instead be booked in the specific area dedicated to it or as an intermediate means of connection in the presence of other transport already selected (e.g. flight + rental). If these options are not available between the two locations, the search indicates that there is no transport available. In case of doubts or questions, our customer service telephone and online chat are available.

You can get directly to the tourist configuration part at the address go.trueitalianexperience.it

The cancellation procedures are specified in the confirmation email received at the time of purchase and vary depending on the services. In case of doubts or questions, our customer service telephone and online chat are available.

From the moment the purchase has been confirmed you have the right to participate in the experiences: it is not mandatory, but non-participation does not provide the right to a refund. If there are impediments before the date of the experience, please refer to the rules described in the cancellation policy specific to each purchase.

If there are impediments before the date of the experience, please refer to the rules described in the cancellation policy specific to each purchase. In case of doubts or questions our customer service phone and online chat are at your disposal

Every single practice has rules described in the confirmation email: you must refer to those. In case of doubts or questions, our telephone customer service and online chat are available.

Our portal is administered by Gattinoni Group, operative partner of True Italian Experience. Therefore, all travel documents are produced and issued by the partner.

Details can be found on the Customer Service page: https://trueitalianexperience.it/Info/ita/assistenza-clienti.html

B2B/Operators

True Italian Experience is a hub open to all components of the tourism sector. Ours is a supply chain that exclusively manages a digital online flow. With these premises write to info@trueitalianexperience.it and you will be contacted by one of our sales representatives for all the details (affiliation modalities, requirements, terms of the partnership, etc.).